Are you registered drone operators in Australia?
Yes, we operate under CASA (Civil Aviation Safety Authority) standards as registered and authorized operators for commercial flights, ensuring safety, legal compliance, and a professional service.
Do you have current insurance for drone operations?
Yes. We have specialized insurance that covers third-party liability and technical protection in case of incidents, providing peace of mind to our clients.
Can you fly over people, private properties, or buildings?
Yes, as long as we have express authorization from the property owner or competent authority, and safety conditions allow it under a written agreement.
What type of drones do you use and what is the camera quality?
We use high-end cinematic drones that record in 4K and 5.1K, with large sensors, wide-angle lenses, telephoto options, and advanced stabilization for professional results.
Can I request a demo or sample video before hiring?
Of course. You can check our portfolio to see real examples of work in various industries and styles.
What exactly does the "Cinematic Premium" package include?
Cinematic Premium is our exclusive video package. We deliver a cinematic clip between 40 and 60 seconds, ideal for reels, promotional audiovisual content or branding, with rhythm, music, and narrative adapted to your brand.
Usage rights are included in each client contract.
More info here. (LINK)
What exactly does the "Golden Frame" package include?
Golden Frame focuses 100% on aerial photography. It includes 15 to 20 professional, edited, and optimized images, perfect for showcasing properties, destinations, or experiences from above with detail and visual aesthetics.
More info here. (LINK)
What exactly does the "Prestige Experience" package include?
A combination of professionally edited aerial video and photography, along with all the RAW footage delivered for your use.
In short, it is a mix between the Cinematic Premium and Golden Frame packages with their respective deliverables.
More info here. (LINK)
Can I customize any of the offered packages?
Yes. We can adapt any package according to your needs, goals, and project type.
What is the difference between the packages?
The main difference is the focus: photography, video, or both. All include professional editing and RAW delivery at no additional cost.
We can also quote RAW-only content depending on the client.
What is a RAW version?
It is the original footage as it was captured, unedited. Ideal for creative teams or private editors depending on the client.
Is the RAW version included at no cost?
Yes. At Skylux, we believe in our clients' creative freedom, so we always include RAW files in each package for free use.
If you have your own editor or are a content agency, we can deliver a 100% RAW-only service.
Can I hire drone services without editing?
Yes. We offer options to deliver only RAW files if you already have your own editing team.
More info here (LINK)
Do you edit based on my brand identity or visual style?
Yes. We adapt rhythm, color palette, and visual style so the content reflects your branding and brand personality.
Can I provide a song or music for my video?
Yes. You can send us your preferred song or musical reference, and we will adapt the editing to that style.
Please keep in mind copyright or licensing requirements.
How long does it take to deliver the final material?
Average turnaround time is 3 to 7 business days. We also offer express delivery in special cases with an additional cost.
This may vary depending on project complexity and requirements.
How do you deliver the files?
We use private, well-organized links via Google Drive or WeTransfer to make access and downloads easy.
Can I request changes in the final edit?
Yes. All our packages include at least one round of minor changes at no extra cost.
What payment methods do you accept?
We accept bank transfers, credit cards, online payments (Stripe), and invoicing for businesses.
Do you issue formal invoices for companies?
Yes. We provide full tax invoices (GST included) with all necessary details for business accounting.
Can I reserve a date in advance?
Absolutely. We recommend booking at least 7 to 10 days in advance.
What happens if I need to change the flight date?
You can reschedule up to 48 hours in advance with no penalty, subject to availability.
What happens if it rains or there's bad weather on the shoot day?
In that case, we reschedule at no cost. We always prioritize visual quality and safety.
The new date is subject to availability.
Do you require a deposit to confirm the service?
Yes, we request a 50% deposit of the final amount to lock in the production date.
Can I cancel the service after booking?
Yes, although conditions apply depending on the timing of the cancellation. We always aim for flexible solutions.
Are there penalties for cancellation?
Only if you cancel within 48 hours before the shoot. In that case, 30% is retained to cover pre-production logistics.
Do you offer long-term collaboration contracts?
Yes. We offer annual plans for frequent clients, with benefits such as priority, special rates, and visual upgrades.
More info here (LINK)
Do you have volume discounts or special offers?
Yes. We offer discounts for recurring projects starting from three monthly services.
More info here (LINK)
Do you offer urgent or express deliveries?
Yes. We can deliver within 24 to 48 hours depending on project complexity and availability, with a variable extra fee.
Can I be present during filming or monitor the flight?
Yes. We provide an auxiliary monitor so you can watch the live shots during the flight.
What is your geographic operating range?
We cover Gold Coast and Brisbane with no extra costs.
Do you charge for travel or per diem?
Only for areas outside our base such as Sunshine Coast and most of Queensland. We also work in other areas upon agreement. We calculate costs based on distance and time.
How many people go to the shoot?
Generally, one certified operator. If the project requires it, we add a technical assistant.
Do you have a backup if the equipment fails?
Yes. We always carry backup equipment, extra batteries, and emergency systems.
Do the images have unlimited usage rights?
Yes. The content is yours to use whenever and wherever you want, under contract.
Can I use the content on social media and paid campaigns?
Yes. All material is optimized for digital advertising, social media, and audiovisual branding.
Can Skylux use the content in its portfolio?
Yes, unless we sign a confidentiality agreement. We always respect your privacy and strategy.
Typically, a contract specifies that the content is for promotional use only.
Can you film inside hotels or private properties?
Yes. We only need authorization from the property owner or manager and confirmation that conditions are optimal for drone filming.
A prior inspection may be required.
What safety measures do you implement during flights?
We conduct prior site assessments, follow CASA protocol, and fly under safe and controlled conditions.
In some cases, a prior site visit may be necessary.
What happens if there's interference or technical problems?
Our drones have auto-return systems and professional-grade frequencies to ensure stability.
Do you use licensed or copyright-free music in your videos?
Yes. We use licensed commercial libraries or royalty-free music depending on the project.
If needed, we can purchase music rights for specific pieces.
Can the content be used on TV or in cinema?
Yes. We shoot in formats and professional quality suitable for broadcast, TV, or cinema.
Do you also offer 360 or FPV drone footage?
Not at the moment. We specialize in premium aerial content with stabilized cameras for maximum aesthetics.
If the project requires it, we can quote an external provider maintaining quality standards.
Do you do technical or topographic drone inspections?
No. Our focus is entirely visual, creative, and advertising-driven.
Can you capture images for Google Maps or Street View?
We don't do technical mapping. We specialize in visual content for brands, tourism, and promotion.
What happens if the client is not satisfied with the result?
We offer reasonable revisions. Our goal is to exceed your expectations.
For this reason, we hold pre-production meetings to fully understand your visual, technical, and commercial goals.
Do you have confidentiality policies?
Yes. We can sign NDAs to protect your project if needed.
What happens if the drone causes material damage?
We have civil liability insurance that covers incidents during operations.
Can you work on holidays or weekends?
Yes. We adapt to the client's availability, as long as weather conditions permit.
Do you work with international brands or only local businesses?
Both. We have experience working with international clients and local brands from various industries.
Do you only work with hotels or luxury properties?
No. We work with all types of projects looking for premium aerial content for their brands.
Do you cover events, product launches, or other special activities?
Yes. We film everything from corporate experiences to product launches and social events.
Can you do aerial shots for construction projects?
Yes, if the goal is promotional content, progress visuals, or creative documentation.
We can also organize ongoing follow-up services for longer-term construction projects.
Do you also shoot boats, ocean experiences, or resorts?
Yes. We have experience capturing aerial scenes in coastal, nautical, and luxury tourism environments.
How long do shoots usually last?
Between 1 and 3 hours, depending on the location, weather conditions, and type of content.
Does the price change if it’s a small or large property?
Yes. We quote based on logistics, flight time, and required editing level.
Can you help me choose the best time of day to film?
Yes. We provide guidance based on golden hour, weather, and property orientation for the best result.
Do you do prior scouting or technical visits?
Yes, if the project requires it. We also use digital tools for aerial planning.
Can I hire just vertical clips for reels or TikToks?
Yes. We have options focused on social media, vertical format, and modern aesthetics.
Do you handle the script or visual direction?
Yes. We can suggest narrative, key shots, and visual style based on the client’s requirements and goals.
What happens if the flight is suspended due to external causes?
We reschedule without penalties. We want the content to be captured in ideal conditions.
Do you do regular maintenance on your equipment?
Yes. All our drones go through technical reviews and calibration before each flight.
Can I pay a deposit and the rest later?
Yes. We usually ask for a 50% deposit to reserve the date and the remaining 50% is scheduled for delivery of the final material.
Do your prices include taxes?
Yes. All prices include GST and are ready for formal invoicing under Australian regulations.
Do you offer annual packages for recurring clients?
Yes. We design annual plans with benefits like priority scheduling, special discounts, and free upgrades.
More info here (INSERT LINK)
